33kb Privacy Policy
Your personal information is very important to us. This policy describes in detail how 33kb collects, uses, and keeps your information secure.
1. Introduction and Scope
33kb ("we", "our", or "platform") provides a safe and reliable online casino service for players in Bangladesh. We give the highest priority to our users' privacy and follow international data protection standards.
This privacy policy explains how we handle your personal information when you visit the 33kb website, create an account, or use our gaming services. By using this platform, you will be considered to have given your consent to the terms of this privacy policy.
Our privacy policy may be updated from time to time. For any significant changes, we will notify you by email or through a notice on the platform. The latest version will always be available on this page.
2. What Information We Collect
33kb collects different types of information for different purposes. Below is a detailed description of what information we collect:
Personal Identity Information
At the time of account registration, we collect the following information:
- Full name and date of birth (for age verification — only those aged 21 and above may register)
- Email address
- Mobile number (national number)
- National ID card or passport number (for identity verification)
- Address and postal code
Financial and Transaction Information
For processing deposits and withdrawals, we collect:
- bKash, Nagad, Rocket, or Upay account number
- Transaction history and amounts
- Deposit and withdrawal dates and times
- Applicable bank account details
Technical and Usage Information
Information collected automatically while using the platform:
- IP address and device identification number
- Browser type, version, and operating system
- Page visit history and session duration
- Information obtained from cookies and similar tracking technologies
- Referral source and search keywords
Gaming Activity Information
To ensure responsible gaming, we record the following information:
- Game play history and betting records
- Win and loss statistics
- Bonus and promotion usage details
- VIP level and reward points history
3. Purpose of Using Information
33kb uses the collected information for the following legitimate purposes:
Account and Service Management
Information is used to create and verify your account, ensure login security, and provide you with a personalised service.
Transaction Processing
Information is used to ensure secure deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and to maintain transaction records.
Security and Fraud Prevention
Information is used to detect and prevent unauthorised access, account fraud, money laundering, and other illegal activities.
Responsible Gaming
Information is used to monitor gaming behaviour, identify the risk of problem gambling, and provide timely support to users.
Customer Support
Information is used to provide effective support through 24/7 live chat and email, and to resolve your complaints.
Legal Obligations
Information is retained to comply with regulatory authority guidelines, maintain legal records, and serve as evidence in dispute resolution.
4. Cookies and Tracking Technologies
33kb uses cookies and similar technologies to improve your experience on the website. Cookies are small text files stored in your browser that help the website remember your preferences.
Essential Cookies
These cookies are essential for the basic functionality of the website. They are used to maintain login sessions, verify security, and save your preferred language. These cookies cannot be disabled.
Analytics Cookies
These cookies help us understand how users are using the platform, which pages are visited most, and where issues are occurring. This information does not reveal the user's identity.
Functional Cookies
These cookies help save user preferences such as language selection, theme preference, and other personalised settings. They make your experience smoother.
You can control cookies by changing your browser settings. However, please note that disabling some cookies may affect the functionality of the website.
5. Disclosure of Information to Third Parties
33kb never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
Payment Processors
Necessary financial information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete transactions. All such providers are governed by their own privacy policies and use the information only for the purpose of processing transactions.
Game Providers
Technically necessary information is shared with game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, NetEnt, Microgaming, and Ezugi to manage gaming operations. This information is provided under strict confidentiality agreements.
Legal Authorities
As part of fulfilling legal obligations, if a competent court or regulatory authority orders the disclosure of information, 33kb will be required to provide it in accordance with the law. In such circumstances, every effort will be made to notify you as far as possible.
Cybersecurity Services
Limited technical information may be shared with trusted cybersecurity firms to ensure platform security and prevent fraud. This information is always transmitted in an encrypted and secure manner.
6. Data Protection Methods
33kb employs industry-standard security measures to protect your personal and financial information. Our security framework is built on the following technologies:
SSL Encryption
All data transfers are protected by SSL/TLS encryption.
Firewall Protection
Advanced firewalls and intrusion detection systems are active.
Two-Factor Authentication
Two-factor authentication is available for account access.
Secure Database
All data is stored securely on encrypted servers.
Please note, however, that transmitting information over the internet is never entirely risk-free. 33kb is committed to ensuring the highest level of security, but we cannot guarantee complete security. Keeping your password confidential and not logging in from unfamiliar devices is essential for your own security.
7. Data Retention Period
33kb retains your information only for as long as necessary to fulfil the relevant purpose. Different retention periods have been set for different types of information:
Active Account Information
All personal information is retained for as long as your account remains active. If you request account closure, information may be kept for the period required to fulfil relevant legal obligations.
Financial Transaction Records
Records of financial transactions and deposits and withdrawals are retained for the period required to comply with anti-money laundering (AML) regulations and financial laws.
Technical Logs
Login logs, IP addresses, and session information are kept for a limited period for the purposes of security monitoring and fraud detection.
Deletion Requests
You may request the deletion of your information at any time. However, some information may need to be retained for a specified period due to legal obligations or ongoing disputes.
8. Your Rights and Choices
As a user of 33kb, you have the following rights over your own information:
Right to Access Information
You may request to see what information we have collected about you. If you email [email protected], we will provide the information within 30 working days.
Right to Correct Information
If there is any error in your stored information, you may request a correction. Some information can be updated directly in your account settings; for the rest, please contact our support team.
Right to Delete Information
In certain circumstances, you may request the deletion of your personal information. We may need to retain some information for a specified period due to legal obligations.
Right to Opt Out of Marketing Communications
You may stop promotional emails and notifications at any time. Go to account settings to change your notification preferences, or contact us directly. However, urgent transaction-related messages will always be sent.
9. Protection of Minors
33kb strictly follows a policy of preventing minors from gambling. This platform is for those aged 21 and above only.
Age Verification Process
At the time of registration, we verify age through date of birth and national ID card. If any user registers by providing a false age and this is later proven, the account will be closed immediately and deposited funds may be forfeited.
Prohibition on Collecting Information from Minors
33kb does not intentionally collect information from anyone under the age of 21. If we become aware that a minor has provided information, that information will be deleted immediately.
Warning for Parents and Guardians
If you believe a child or dependent in your care is using this platform, please contact [email protected] immediately. We will investigate the situation and take prompt action.
10. Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, please do not hesitate to contact us. The 33kb privacy team is always ready to serve you.
Email Support
For any privacy-related requests or complaints, email us at:
[email protected]
We generally respond within 2 to 5 working days.
Live Chat
For immediate assistance, use our 24/7 live chat. Our Bengali-speaking support team is with you seven days a week, twenty-four hours a day.
To learn more, please read our Terms & Conditions and Responsible Gaming Policy. You can also visit our FAQ section for any questions.